Terms & Conditions
Please read these terms carefully before booking with Tahmeed Coach. By purchasing a ticket, you agree to the following conditions.
Last updated: November 2026Booking & Cancellation Policy
How to Book
All bookings are made via WhatsApp. Once you send your travel details (route, date, seat class, and passenger information), our team will confirm your seat and provide payment instructions.
Booking Confirmation
Your booking is only confirmed after full payment has been received and acknowledged by Tahmeed Coach. A booking reference will be sent to you via WhatsApp.
Cancellations by Passenger
Cancellations made more than 24 hours before departure are eligible for a refund minus a 10% processing fee. Cancellations made within 24 hours of departure are non-refundable. No-shows forfeit the full ticket amount.
Cancellations by Tahmeed Coach
In the rare event that Tahmeed Coach cancels a trip due to operational or safety reasons, passengers will receive a full refund or be offered a seat on the next available departure at no extra charge.
Seat Changes
Seat changes are subject to availability and must be requested at least 6 hours before departure via WhatsApp. A seat change fee may apply.
Refund Policy
Eligible Refunds
Refunds are processed for cancellations made more than 24 hours before the scheduled departure time, or when a trip is cancelled by Tahmeed Coach.
Refund Method
All refunds are issued via M-Pesa to the phone number used during booking. Refunds are processed within 3–5 business days of the approved cancellation.
Non-Refundable Situations
Tickets are non-refundable for no-shows, cancellations within 24 hours of departure, or if a passenger misses the bus due to late arrival at the boarding point.
Partial Refunds
In cases of partial journey completion due to passenger request (not a Tahmeed Coach fault), no refund will be issued for the unused portion of the journey.
Luggage Policy
Free Luggage Allowance
Each passenger is entitled to one piece of check-in luggage (maximum 20 kg) and one small carry-on bag that fits in the overhead compartment.
Excess Luggage
Luggage exceeding the free allowance will be charged at a rate communicated by our team at the time of booking. Excess luggage is subject to available space on the bus.
Prohibited Items
Passengers must not carry illegal substances, flammable materials, weapons, or any items prohibited by Kenyan law. Tahmeed Coach reserves the right to refuse carriage of any suspicious luggage.
Valuable Items
Tahmeed Coach is not liable for loss, theft, or damage to valuables such as electronics, jewellery, or cash. Passengers are advised to keep such items in their personal carry-on.
Luggage Declaration
Passengers travelling with extra luggage must declare it at the time of booking so that adequate space can be reserved on the bus.
Passenger Rules & Conduct
Boarding Time
Passengers must arrive at the designated boarding point at least 15 minutes before the scheduled departure time. The bus will depart on time and will not wait for late passengers.
Valid ID
All passengers must carry a valid national ID card or passport for verification at boarding. The name on the ticket must match the ID presented.
Behaviour on Board
Passengers are expected to behave respectfully towards fellow passengers and crew. Abusive, disruptive, or threatening behaviour will result in removal from the bus without a refund.
No Smoking & Alcohol
Smoking and consumption of alcohol are strictly prohibited on all Tahmeed Coach buses. Passengers found violating this rule will be asked to disembark immediately.
Seat Assignment
Passengers must occupy the seat assigned at the time of booking. Seat swapping without crew approval is not permitted.
Children
Children under 5 years of age travel free when seated on a parent's lap. Children aged 5 and above require a full ticket. Parents are responsible for the conduct of their children throughout the journey.
Liability & Disclaimers
Journey Delays
Tahmeed Coach will make every effort to depart and arrive on schedule. However, we are not liable for delays caused by traffic, road conditions, weather, or other circumstances beyond our control.
Personal Injury
Tahmeed Coach maintains appropriate insurance for passenger safety. However, passengers travel at their own risk for incidents arising from their own negligence.
Lost Property
Tahmeed Coach is not responsible for items left on the bus. Passengers who believe they have left an item should contact us via WhatsApp as soon as possible. Found items are held for 7 days.
Changes to Terms
Tahmeed Coach reserves the right to update these terms at any time. The most current version will always be available on our website. Continued use of our services constitutes acceptance of the updated terms.
Questions About These Terms?
If you have any questions or concerns about our terms and conditions, please reach out to us via WhatsApp and our team will be happy to assist.
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